The Information Technology Services Department provides computer hardware and software acquisition, telecommunications infrastructure, information security, maintenance, and support to all City departments and the Northampton Public Schools. It is further responsible for computer supplies management, desktop and web publishing, social media management, and voice and data communications. The department shall be responsible for systems development and planning, systems modification and enhancement, operations, central services, and management and administration of the hardware and software for the geographic information system.
The department shall be responsible for planning, development and implementation of instructional technology within Northampton Public Schools in support of the established educational goals. The department shall be responsible for safeguarding information technology (IT) resources, achieving confidentiality, integrity and availability of the data and IT resources used to manage the services provided by the City. The department is responsible for computer training and the official City website. The department is the central depository for all electronic information.