Prior to your vehicle being towed, you were issued a parking ticket. You must appeal the parking ticket before you can file for a vehicle towing reimbursement.

Instructions for appealing the parking ticket are found on the back of the parking ticket, or by calling the Parking Clerk's Office at (413) 587-1025.

If you are successful in appealing your parking ticket, then you may submit a vehicle towing reimbursement request. You must supply a copy of the letter proving the ticket was overturned, and a receipt for the towing charges.

Your request will then be heard at an Ordinance/Claims Committee meeting. You will be notified when your claim is put on the Ordinance/Claims meeting agenda.

You are welcome, but you are not obligated, to attend this meeting.