The City continues to reimburse the inpatient and outpatient co-pays.
If you are enrolled in the City of Northampton's group health insurance (HMO or PPO), and you have services that are subject to these co-pays, you can request reimbursement by bringing the appropriate paperwork to the Human Resources office. You will receive an E.O.B. (Explanation of Benefits) from Health New England. Bring that EOB to the Human Resources Department to request your reimbursement.
As always, Human Resources staff are here if you need help. Call 413.587.1258 with your questions, and we will get answers for you as soon as we can.
**Under no circumstances will a reimbursement be paid without the proper documentation and no reimbursement is owed on claims 12 months old and older.**
Please note: You do NOT have to pay the bill to the provider before requesting the reimbursement! The City will process the request based on the EOB. All reimbursements go to the subscriber (employee/retiree) regardless of who incurs the co-pay.