Cooley Dickinson Pioneer Valley Memory Care Initiative

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Assistive Devices & Medical Equipment

Agency/Organization Contact Information
Mass. Rehabilitation Commission Assistive Technology Program UCP-Berkshire County - Dawn Matthews, Director of Assistive Technology, 208 West St., Pittsfield. Call 413-442-1562,
Hampshire County Sheriff's Office Please call Dave Fenton at 413-582-7787 for Medical devices loans.
Stavros 800-804-1899 Located in Amherst, available for Medical devices.

Caregivers Resources

Agency/Organization Information/Resources Contact Information
Alzheimer's Association Free Alzheimer's Association virtual educational program. Call out 24/7 helpline to register or visit our website for upcoming programs. We offer a Telephone Caregiver Support Group as well! 24/7: (800) 272-3900
Support group registration: (617) 393-2100 
Free Virtual Education Program:

Highland Valley Elder Services If you are caring for an elderly family member, we can connect you with a wide range of support services. (413) 586-2000


Agency/Organization Contact Information
Massachusetts State Updates Call 211, (877) 211-6277 or TTY (508) 370-4890. Text COVIDMAESP to 888-777 for spanish alerts. You can also visit
City of Northampton General information can be found at Information on Vaccinations and Boosters can be found at Or call 211, (877) 211-6277 or TTY (508) 370-4890
Homebound Vaccine Program To register call (833)983-0485 Monday through Friday from 9 am to 5 pm. 100+ languages are available 

Community Health - Health Insurance / Medicare Information / Medical Equipment / Medication / Mobile Medical / Shine

Community Health

Agency/Organization Information/Resources Contact Information
John P. Mustane Community Health Center Hilltown Community Health Center is here for you! Our mission is to create access to high quality integrated health care and promote well-being for individuals, families, and our communities. ~ PLEASE NOTE: If you are a patient, DO NOT email patient care issues. Please call the number listed above instead.
Monday: 8:00am-5:00pm
Tuesday: 8:00am-5:00pm
Wednesday: 8:00am-5:00pm
Thursday: 8:00am-5:00pm
Friday: 8:00am-5:00pm
Saturday: Closed
Sunday: Closed
*Hours vary by department. Please call for more information.
*Interpretation services available upon request.
Bangs Community Center 
70 Boltwood Walk
Amherst, MA 01002 
(413) 835-4980
MassHealth In Massachusetts, Medicaid and the Children’s Health Insurance Program (CHIP) are combined into one program called MassHealth. MassHealth members may be able to get doctors visits, prescription drugs, hospital stays, and many other important services. MassHelath Enrollment Centers 

Medical Alert

Agency/Organization Information/Resources Contact Information
ADT Medical Alert ADT Medical Alert helping seniors have a safe lifestyle. ~ Free quote ~ In-house senior friendly experts ~ Discounted annual and quarterly pricing. 24/7 emergency help fast. (800) 276-0965 for new customers 
(800) 521-1734 for customer service 
Life Alert Life Alert is an experienced medical alert provider ~ same price forever ~ 24/7 emergency response ~ free shipping (877) 329-1082 
Lifeline The Lifeline Program provides a monthly benefit to reduce or eliminate the cost of one communications service for qualified households. Main: (617) 305-3580 ~ M-F 8:45am-5pm Consumer hotline: (800) 392-6066 ~ M-F 9am-5pm 
LifeFone LifeFoneExtensive medical alert solution ~ At-home and on-the-go options. Long-lasting 30 day battery life ~1 month free + free shipping (866) 304-3772 
Medical Alert Medical AlertIdeal for protection at home ~ 30-day risk-free trial ~ Free month and shipping with annual plan ~ No equipment charges or activation fees (888) 370-1226 (800) 800-2537
Medical Guardian Medical GuardianBest for aging adults who live alone ~ Free lockbox & free 2nd button ~ On-the-go and at-home solutions ~ Lifetime warranty on equipment ~ 24/7 U.S-based monitoring center ~ FREE month with code SHARETHELOVE ~ Over 696 people visited this site today (800) 668-9200
OneCall Alert One Call AlertDependable & cost-friendlyRead Review ~ GPS location pinpointing ~ 24/7/365 emergency help (800) 916-0138

Medical Equipment

Agency/Organization Information/Resources Contact Information
Disability Parking Placard/Plate Massachusetts allows residents with qualifying medical conditions to apply for and receive a free Disability Parking Placard / Plate that will allow the holder to park in an accessible parking space. The placards are valid for five years and must be renewed. Note: Massachusetts uses the term 'disabled parking' and 'disabled parking placard/plate', while the City of Northampton and many advocates for people with disabilities prefer the term 'accessible parking'."   For a list of qualifying medical conditions and a thorough explanation of the application process: 
Disabled Vetran's Plate If applying for a Disabled Veteran (DV) plate, you will also need a DV plate letter (RMV35A). Note: Massachusetts uses the term 'disabled parking' and 'disabled parking placard/plate', while the City of Northampton and many advocates for people with disabilities prefer the term 'accessible parking'."   (800) 698-2411 or TTY: 711


Agency/Organization Information/Resources Contact Information
CVS Home delivery is available for some medication orders. Controlled substances and medications requiring refrigeration cannot be delivered. 366 King Street, 
Northampton, MA 01060 
(413) 586-8315 
Louis & Clark Pharmacy Call for questions about prescription services, hours or directions. There is no charge for delivery 155 Brookdale Dr, 
Springfield, MA 01104 
(413) 781-2996 Option #7 and 
enter extension 302 
Northampton Walmart Pharmacy Curnside pick up available ~ Payment must be credit card for curbside ~ no fee 180 N King Street, 
Northampton, MA 01060 
Serio's Pharmacy Curbside pick up available / call ahead ~ $2.00 delivery available in the Northampton area. ~ Monday through Friday from 9am to 7om ~ Satuday 9am - 3pm ~ Closed Sundays 63 State Street, 
Northampton, MA 01060 
(413) 584-8980 

Mobile Medical

Agency/Organization Information/Resources Contact Information
DispatchHealth Through Baystate Medical will conduct a screening over the phone and will dispatch a Nurse Practitioner and Medic to the home to assist with urgent care. They will not test or treat for the virus but can prescribe medications and refer people for further medical assistance if necessary. They will not go out to nursing homes, assisted living or apartments. They will only go to single-family homes. They bill insurance including Medicare.  (720) 647-5329


Agency/Organization Information/Resources Contact Information
SHINE (Northampton) SHINE stands for “Serving the Health Insurance Needs of Everyone,” and provides free health insurance information, free counseling, and assistance to Massachusetts residents with Medicare and their caregivers. The SHINE program is administered by the Massachusetts Executive Office of Elder Affairs in partnership with elder service agencies, Councils on Aging and other public and private community-based organizations.  (413) 587-1228 
 For other locations: (800) 243-4636 or visit: 

Elder and Domestic Abuse Hotline

Agency/Organization Information/Resources Contact Information
Highland Valley Elder Services Highland Valley Elder Services Protective Services investigates allegations of abuse or neglect of any kind, to keep elders safe from harm. Elder abuse includes physical, emotional and sexual abuse, neglect by a caregiver, self-neglect and financial exploitation. 320 Riverside Dr, Suite B 
Florence, MA 01062 
(800) 322-0551 
Emergency after hours: 
(800) 322-2275 
Massachusetts Elder Abuse  Abuse can include mistreatment by another or self-neglect. If you are concerned for an older adult it is important to report this so that they can get the support they need! There are 2 ways to report elder abuse: by calling the Massachusetts Elder Abuse Hotline or by filing a report online. Do not use the online system if:
● This is an emergency or life-threatening situation that must be dealt with immediately.
Call 911 or make a verbal report to the Massachusetts Elder Abuse Hotline at (800) 922-2275.
● You want to report anonymously, as filing online requires you to submit your name.
● You do not have the name and address of the victim. The online reporting system will not allow you to file such reports.
If any of these situations apply you must make a verbal report to the Massachusetts Elder Abuse Hotline 
Hotline - (800) 922-2275 

Emotional Support Resources 

Agency/Organization Information/Resources Contact Information
AARP Get Help. Give Help. We may be apart, but we don’t have to be alone. Across the country, people are informally organizing new online mutual aid groups to stay connected, share ideas, and help those most affected by the Coronavirus. Whether you want to start a group, find a group, or get assistance yourself, our directory can help you connect with people in your community.
CDC - Tips and Tools for coping Tip on how to calm your nervous system- sit down, concentrate on feeling your feet planted on the ground beneath you, put your hand on the back of your neck, scan the room and name objects of different colors and shapes while breathing deeply in through the nose and out through the mouth. Do this for at least 5 minutes or until you feel some relief. This calms the part of our brain that is activated by fear. Call a friend, call the senior center, or the hotline listed above.
National Disaster Distress Hotline For immediate support 24/7 call line for emotional support and crisis counseling for anyone experiencing distress or other mental health concerns. Calls and texts are answered by trained counselors who will listen to your concerns, explore coping and other available supports, and offer referrals to community resources for follow-up care and support Text ~ TalkWithUs to 66746 

Home Modification

Agency/Organization Information/Resources                     Contact Information     
Older Adult Home Modification Program Community Action Of Pioneer Valley Apply today! Community Action OAHMP PO Box 1432 Greenfield, MA 01302 
 Visit to apply if you live in Hampshire or Franklin Counties.
Visit to apply if you live in Athol, Petersham, Phillipston or Royalston
1 person $56,549
2 people $73,949
413-774-2310 Option 4

Home & Personal Care / Companion Services

Agency/Organization Information/Resources Contact Information
Highland Valley Elder Services Provides home care services, personal care, meals, personal emergency alert systems, etc. Currently, intake/screenings are being conducted by phone. (413) 586-2000 
(800) 322-0551
Northampton Neighbor Our mission: To help each other maintain independence, dignity, and joy over time as we age—and engage—in place. Northampton Neighbors is free of charge and open to all, offering a range of social and volunteer opportunities, as well as services and support for members 55+ in Northampton, Florence, and Leeds. (413) 341-0160

Homeless Services

Agency/Organization Address Contact Information
Interfaith Emergency Homeless Shelter 43 Center St, Northampton, MA 01060 (413) 585-1300
Grove Street Inn (Shelter), ServiceNet 91 Grove Street, Northampton, MA 01060 (413) 586-6001

Legal Assistance

Agency/Organization Information/Resources Contact Information
Attorney General Elder Hotline How the Elder Hotline can help you ~ Senior volunteers with the Elder Hotline can help you find answers to your questions, resolve disputes with businesses, and assist with other issues including: ~ Abuse and exploitation of elders ~ Debt and debt collection practices ~ Health insurance ~ Home improvement ~ Landlord, tenant, and housing issues ~ Long-term care ~ Identity theft and scams ~ Retail disputes ~ Telemarketing (888) 243-5337 
TTY (617) 727-4765 
Community Legal Aid Community Legal Aid provides free civil legal services to low-income and elderly residents of Central and Western Massachusetts. We work to assure fairness for all in the justice system, protecting homes, livelihoods, health, and families. In addition to the focus areas of law listed below, we have several Projects aimed at reaching our most vulnerable neighbors. (855)-252-5342 
TTY (508) 755-3260 
Hampshire Elder Law Program (H.E.L.P.) The Hampshire Elder Law Program (H.E.L.P.) provides representation for the civil legal needs of low income elders sixty years of age or older and who reside in Hampshire County. 15 Gothic St, Suite 10 
Northampton, MA 01060 
(413) 586-8729 
MASS 211 Centralized hub & stigma free 24/7 contact center for information & referrals for services addressing social determinants of healthy lives & communities. Provides the information needed to make an informed decision & get the right help. 211 
Massachusetts Senior Legal Helpline The Helpline is a project of the Volunteer Lawyers Project of Boston. We provide free legal
information and referral services to Massachusetts residents who are 60 years old or older. The Helpline is open Monday through Friday 9AM-12PM.
(800) 342-5297 

Massachusetts Commission for the Blind

Agency/Organization Information/Resources Contact Information
Massachusetts Commission for the Blind MCB serves individuals in Massachusetts who are legally blind by providing access to employment opportunities and social rehabilitation with the goal of increasing independence and self-determination.

Western Massachusetts - Region 1 
436 Dwight St, Room 109 
Springfield, ma 01103 
(413) 781-1290 

Massachusetts Home Fire Campaign 

Agency/Organization Information/Resources Contact Information
The American Red Cross The American Red Cross Home Fire Campaign helps save lives by installing free smoke alarms in homes that don't have them, and by educating people about home fire safety. ~ Do You Need a Smoke Alarm? ~ The Red Cross and its partners can test existing smoke alarms and install up to three free smoke alarms for those that need them. ~ To have smoke alarms installed in your home for free, fill out the form  (800) 746-3511 

Nutritional Programs 

Community Food

Agency/Organization Information/Resources Address Contact Information
Manna Community Kitchen Manna Community Kitchen is a nonprofit organization that strives to provide hot, nutritious meals to hungry people in the local community in a safe and hospitable setting where guests can find warmth and fellowship and be treated with respect. Manna has an interfaith Board of Directors dedicated to sustaining this effort. Serving locations: 
 ~ St. John's Episcopal Church 48 Elm Street
Northampton, MA 01060 
 ~ Edwards Church of Northampton 297 Main Street Northampton, MA 01060
(413) 584-1757 
 ~ St John's: 
Highland Valley Elder Services Any senior (age 60+) can go to the Walter Salvo House between 9:00am - 12:30pm M-F to register for meals that they can pick up from there and take home. A Highland Valley staff person will be there doing those intakes.  Food Pick-up Location: Walter Salvo House 49 Old South Street Northampton, MA 01060 Register for meals: (413) -584-6784

Food Assistance

Agency/Organization Information/Resources Address Contact Information
Brown Bag: Food for Elders Sponsored by The Food Bank of Western Mass. Brown Bag: Food for Elders program provides a free bag of healthy groceries to eligible seniors once a month at local senior centers and community organizations. The food items are specifically selected to meet seniors’ special dietary requirements to help them stay healthy and active. The Food Bank of Western Massachusetts
P.O. Box 160
Hatfield, MA 01038
(413) 247-9738 
(800) 247-9632
Grow Food Northampton Community Food Distribution ~Throughout the winter, doorstep delivery is available at all sites. Signup is required.
~Grow Food Northampton will deliver packages to these sites and Northampton Housing Authority and Wayfinders staff will distribute the packages to residents.
* Tuesday Deliveries 9:30-11:30am ~ Hampshire Heights ~ Florence Heights ~ Meadowbrook ~ The Lumber Yard ~ Forsander Apartments ~ Cahill Apartments
* Thursdays Delivery 10am-12 Noon ~ Salvo House ~ McDonald House ~ Tobin Manor Apartments ~ Live 155 ~ Sergeant House ~ Earle Street ~ The Lorraine
Grow Food Northampton delivers food to 13 local sites twice per week and on-site distribution is available at the Northampton Survival Center three days each week (see below for details) .
~ MONDAY 2 PM – 6 PM
~ FRIDAY 12 PM–3
~ Closed Tuesday, Thursday and Weekends
221 Pine St #349 Florence, MA 01062 (413) 320-4799 
 Call Sarah to request a delivery at:
(413) 586-2646
 If you have any questions, contact Francie Lin, Grow Food Northampton’s Food Access Coordinator at:
Northampton Survival Center The Northampton Survival Center, through its Goshen and Northampton locations, provides low-income residents of Hampshire County with nutritionally- balanced food once a week. Our program is a “choice” program, which means that clients select the exact foods they bring home every month.
In addition to picking up their food once a month, clients may also visit once a week in order to select breads and choose from a variety of fresh fruits and vegetables from local growers.
265 Prospect Street
Northampton, MA 01060
(413) 586-6564
Northampton Senior Center Nutritional Outreach Program A collaboration between Northampton Senior Services and Deals & Steals Northampton store. Provides a supplement bag of food to Northampton Seniors 60 years and over.
~ Third Friday of each month from 10:00 -11:00 AM
~ Distribution from parking lot of the Northampton Senior Center until further notice.
67 Conz Street Northampton, MA 01060 (413) 587-1228
Supplemental Nutritional Assistance Program (SNAP) The Supplemental Nutrition Assistance Program (SNAP) can help you expand your healthy food budget and explore opportunities to support your wellbeing and education and employment goals. SNAP is administered by the Department of Transitional Assistance (DTA).
~ SNAP benefits include:
 • Monthly funds on an EBT card to buy food
 • $40, $60 or $80 a month put back on your EBT card when you use SNAP to buy local produce via the Healthy ~ Incentives Program (HIP)
 • SNAP Path to Work free education and training opportunities
 • Free nutrition education classes and resources
 • Connections to other kinds of help, like utility discounts, free school meals and discounted admissions to many Commonwealth museums and cultural institutions via EBT Card to Culture
N/A Application Assistance • 1-833-712-8027 
~ Department of Transitional Assistance Senior application assistance Line
 • 800- 645-8333 ~ Project Bread’s FoodSource Hotline
 • 413 -247-9738 Food Bank of Western MA

Food/Grocery: Locations & Delivery

Agency/Organization Information/Resources Address Contact Information
Big Y (Northampton) In-store Shopping ~ Curbside Pick-up ~ Delivery 136 N King Street Northampton, MA 01060 (413) 584-6137 
Coopers Corner In-store Shopping ~ Curbside Pick-up 31 Main Street 
 Florence, MA 01062
(413) 586-1684 
DoorDash Delivery Service for 195 Local Restaurants N/A
Fresh and Lean We help you put healthy eating on autopilot – no more hassle with shopping, meal prep or calorie-counting. Instead, you get home-cooked meals that taste as great as they make you feel. Freshly made and delivered to your door. N/A (888) 420-4080
GoGo Gourmet ~ Order and Delivery of Take Out & Groceries
~ Participants must register an account and pay by debit card prepaid card(min $50)
~ Uber gift card (no min, order 24 hr prior)
~ credit card (instant use)
~ $4 fee on top of any vendor fees.
~ Service available from 7:00 am -1:00 am   
N/A (855) 754-5328
GrubHub Order meals from local restaurants and have it delivery to your home. N/A
InstaCart ~ Groceries, Sundries and Househol Products Delivery ~ Home delivery of online grocery orders from Big Y, Target, Aldi, and CVS. There are limited delivery options due to high volume.
~ The minimum fee is $2.
~ First delivery is free
~ 5% service fee for orders
Mass Food Delivery Mass Food Delivery makes it possible for farmers to work together to meet the growing demand for local, sustainable food in most areas of Massachusetts. Our marketplace brings fresh, healthy, locally grown and produced food to you, the buyer, in a cost-effective manner on a weekly basis. Pick-up hours: Wednesday & Thursday 10am to 3pm Pick-up Location: Mycoterre Farm 
 75 Stilwater Road 
South Deerfield, MA 01373
(413) 397-3654
Mom's Meals ~ Refrigerated meals shipped to your home, ready to heat and eat!
~ Multiple meals made to accommodate dietary restrictions.
~ Some Medicare users may qualify for Elderly Waivers to help cover the costs of meals. 
N/A (877) 508-6667 
Elderly Waivers: (800) 243-4636
PeaPod / Stop & Shop In-store Shopping ~ Curbside Pick-up ~ Delivery 228 King Street Northampton, MA 01060 Peapod: (800) 573-2763 
Schwan's Home Delivered Meals A large variety of single-serving meals sold in “4 meal packets”. Vegetarian and heart-healthy options.
Delivered frozen by a Schwan’s truck or UPS to your doorstep. 
N/A (888) 742-9267 
Senior Home Delivered Meals (Meals on Wheels) Provided by Highland Valley Elder Services
~ Must meet program requirements
~ Seniors who are homebound, have no help for food access or are on home quarantine with COVID19 may qualify
~ Noon and evening meals
~ Monday through Friday
~ Frozen weekend meals to elders 60 and over who are unable to prepare nutritious meals, have no one to assist them with meal preparation and are unable to attend a local dining center.
~ Modified diabetic meals are available.
~ There is no financial eligibility requirement.
N/A (413) 586-2000
Simos Produce Company Grocery and Produce Delivery Service 60 Avacado Street Springfield, MA 01104 (413) 734-8232 
State Street Deli & Grocery In-store Shopping ~ Curbside Pick-up ~ Delivery 51 State Street Northampton, MA 01060 (413)584-2301 


Agency/Organization Information/Resources Contact Information
Federal Trade Commission Recognizing these common signs of a scam could help you avoid falling for one. ~ Common Scams ~ Covid-19 Scams ~ Phishing Scams ~ Phone Scams ~ Social Security Scams ~ Unemployment Benefits Scam


Agency/Organization Information/Resources Contact Information
AARP Tax Aide The Northampton Senior Center proudly welcomes back the AARP Tax Aide Volunteers to assist area seniors with tax preparation. The AARP foundation tax aide helps low to moderate income taxpayers, ensuing they receive applicable tax credits and deductions, with special attention to those age 60+. Through the assistance of trained volunteers, AARP Foundation Tax Aide is offered in cooperation with the IRS 67 Conz St, Northampton, MA 01060 
(413) 587-1228
Community Action Vita Free Tax Assistance Program VITA helps taxpayers with lower income maximize their tax refund and reduce their taxes due. Taxes are prepared by IRS-certified volunteers, and then filed electronically. VITA services are offered from February through April.  (413) 774-2318
IRS If you make under $69,000 a year, you may qualify for free online filing through companies working with the IRS.

Technology Resources 

Agency/Organization Information Contact Information
AllConnect Guide to low income internet options and affordable internet plans (877) 575-5362
Emergency Broadband Benefit SNAP recipients are eligible for the Emergency Broadband Benefit, or EBB, is a new program to improve internet connectivity during COVID-19 by providing a $50 monthly discount on broadband services and a one-time $100 discount for a device to eligible households. Eligible households include those where any household member receives SNAP and where any household member was approved for free/reduced price meals through NSLP in SY 2019-2020 or SY 2020-2021 (i.e. everyone who got P-EBT, including all households with students in CEP schools). The EBB application is not out yet, but hopefully will be soon.   (833) 511-0311
EveryoneOn EveryoneOn helps unlock social and economic opportunity by connecting families in underserved communities to affordable internet service and computers, and delivering digital skills trainings.
FCC's LifeLine Program This program gives those eligible $9.25 towards a phone or internet bill. Unfortunately Comcast isn't a part of this program yet but if someone has a phone through Verizon, Safeline Wireless or Assurance Wireless these companies are participating in Northampton. To qualify the person needs to receive federal assistance or have a household income at 135% or less than of the federal poverty guidelines.  (800) 234-9473
Internet Essentials Internet Essentials from Comcast brings affordable, high-speed Internet to your home so you can have greater access to homework, job opportunities, healthcare and benefits, education resources and more. When you’re connected, you’re ready for anything. ~ You may qualify if you are eligible for public assistance programs like the National School Lunch Program, Housing Assistance, Medicaid, SNAP, SSI and others. ~ Through this program they also get the option to purchase a refurbished laptop or desktop for $150. (855) 846 -8376
Northampton Neighbor's volunteer tech support by phone, to request a tech support session. ~ Get help with Zoom, Skype, email, and other computer programs as well as assistance setting up electronic devices such as smart speakers, TV remotes, and thermostats. (413) 341-0160
Northampton Senior Center We offer a Tech Loan Program which allows member to borrow an iPad or Chromebook for 30 days. We also have one-on-one training on site which is supported by the Community Action Workforce. (413) 587-1228

Transportation Services 

Agency/Organization Information Contact Information
GoGo Grandparents Will connect seniors to rides via UBER or LYFT. Senior does not have to have an app or cell phone to use this service.  (855) 464-6872 
Northampton Senior Center Northampton Senior Services assists with two transportation options; taxi cab or PVTA.
Taxi service is available for rides to and from non-emergency medical appointments, for shopping and errands at affordable rates; $4.00 each way within Northampton All taxi rides are dispatched through Northampton Senior Services with 48 hour advance notice.
(413) 584-7979
PVTA ~ Van service for Northampton seniors is now available in a safe and convenient format
~ 5 days a week, M-F from 7:30am-3:30pm. ~ This service is best suited for seniors wishing to run errands and do their grocery shopping within the Northampton city limits.
~ Fares will be $1.00 each way
~ Ridership on the Senior Shuttle will be limited to 3 passengers per trip.
~ Riders must wear a mask and adhere to social distancing guidelines while riding/ boarding/exiting.
~ Roundtrip service will be booked allowing riders 1 hour between drop off and return unless a longer period of time is requested.
~ There is a three bag limit per rider for shopping trips.
~ The service will operate only in Northampton (including Florence and Leeds)
~ Please call the senior transportation line to schedule rides at least one day prior. Leave a message and our transportation coordinator will return your call.
(413) 584-7979    
PVTA Dial-A-Ride Services ~ Please call PVTA directly to arrange for rides outside of Northampton.
~ PVTA offers shared ride, demand responsive, accessible van service to seniors aged 60 and older anywhere in the PVTA service area (Holyoke, Springfield, Agawam, Amherst, Belchertown, Chicopee E. Longmeadow Easthampton, Granby, Hadley, Williamsburg).
~ Rides are available Mon-Fri from 6:30 AM to 5:00 PM (Please note:these are expanded hours to accommodate needs during the pandemic, there is no guarantee of these hours once there is a return to normal operations).
~ To schedule a ride call (413) 739-7436. A brief intake will be conducted before scheduling. You will receive a phone call the night before your trip that will provide a 20-minute pick-up window
~ Advance reservation is required. Reservations can be made by 4:30 PM the day before your trip and up to seven (7) days in advance. It is recommended to schedule your trips as soon as you know you will be needing transportation.
~ One way trip costs range from $3.00 to $5.00 depending on locations and distance. Companions may ride with the individual making the trip but must be booked at the time of scheduling and must pay full fare.
Call (413) 341-0160 
or go online to
Appointment hours at Northampton Senior Center the first Mondays of the month from 1:00 - 5:00 p.m.
Call ahead to register: 
(413) 587-1228.
Uber Health Rides Healthcare professionals order rides for patients going to and from the care they need. Ask your doctor about Uber Health when making your next appointment. It allows healthcare professionals to order rides for patients going to and from the care they need. Ask your doctor about Uber Health when making your next appointment.
Note: If you are experiencing symptoms indicative of the COVID-19 virus you must first speak with your doctor to determine the best care and course of action. You should not book a ride with service as you may need to be transported by ambulance. Doctor’s offices are screening and scheduling patients who are high risk, potentially presumptive and or symptomatic, at different times and locations, in order to decrease the spread of the virus.
PVTA Northampton Senior Shuttle Van service for Northampton seniors is now available 5 days a week, M-F from 7:30am-3:30pm. This service is best suited for seniors wishing to run errands and do their grocery shopping within the Northampton city limits. Click here for more information and to schedule a ride!
PVTA Dial-A-Ride Services Please call PVTA directly to arrange for rides outside of Northampton. PVTA offers shared ride, demand responsive, accessible van service to seniors aged 60 and older anywhere in the PVTA service area (Holyoke, Springfield, Agawam, Amherst, Belchertown, Chicopee E. Longmeadow Easthampton, Granby, Hadley, Williamsburg). Rides are available Mon-Fri from 6:30 AM to 5:00 PM (Please note: these are expanded hours to accommodate needs during the pandemic, there is no guarantee of these hours once there is a return to normal operations).
To schedule a ride, call (413) 739-7436. A brief intake will be conducted before scheduling. You will receive a phone call the night before your trip that will provide a 20-minute pick-up window. Click here for more information.