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It is important for the health and safety of residents that sidewalks are cleared of snow within 24 hours from the end of a snow event. If you are responsible for a sidewalk on your property please clear the snow as soon as possible. Fines can be levied by the Police Department if snow is not cleared. Changes were recently made to the sidewalk snow removal ordinance, a link to the ordinance is available below.
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When a Snow Emergency is called, a City-wide night parking ban goes into effect: overnight parking is prohibited on any street from 12:01 a.m. - 6 a.m., except downtown on Main Street where the prohibition is from 2 a.m. - 7 a.m.
Snow Emergencies remain in effect until cancelled and are often enforced for more than one night. The Winter Information Line is updated and Alert emails are sent when the Snow Emergency is cancelled.
Overnight parking is available in the John E. Gare garage at all hours on a space-available basis. There is a fee for overnight parking in the garage. Free overnight parking is available in the city parking lot on Armory Street (near the Parking Garage) from 8 p.m. - 8 a.m.
If you park on a city street or in a city parking lot (except the Armory Street lot) your vehicle will be subject to ticketing and towing. This is a public safety issue.
Parking bans can extend a few days, stay informed by calling the snow information line at 413-586-6969 or by signing up with Reverse-911 to receive, email, text or telephone updates.
Sign up to receive alerts and stay informed.
If you are unable to still receive mail go to your local Post Office and make arrangements for mail pick up.
If your mailbox was damaged as a result of city snowplowing operations visit the City Clerk's Office website for information on filing a claim. City Clerk's Office